We had no internet for the entire stay and no housekeeping. We were without water on Saturday morning. We raised all of this with staff, and nothing was done. On Sunday afternoon, my girlfriend managed to see the manager. He advised that our penthouse apartment was not run by them, but by the parent company, and their only involvement was handing over the key. He advised we should not even have been allowed in for breakfast on the Saturday morning (which we paid for, and incidentally was very poor). So we had no access to the 'spa' facility either. He also advised they do not provide housekeeping, even though on the Saturday I requested it and was assured it would be done on Sunday (it was not). He also advised that the internet in the other apartments was fine (implying it was somehow user error), yet no one once attended the apartment to try and fix it (Their IT company doesn't work weekends). We also discovered a pair of ladies' lingerie behind the dressing table in our bedroom, very unhygienic. The 'facilities' listed on our booking were therefore not provided. My advice - find somewhere else to stay in Scarborough.
