The resort has beautiful features, such as the grounds and buildings. The lay of the room was nice, bathroom was clean. Food was generally very good and my husband and I loved a few meals we had (Observatory lunch and Ember). There were several issues that stand out from our stay at Secrets:
- the power went out 3 times during the week we were there. The power went out at night so the A/C shut off and the room was warm. When the power came back on, all the lights in the room turned on.
- there is a strong sulphur smell throughout the resort, likely related to water treatment (we noticed this in the shower, at the spa, and even from the toilet).
- we had paid extra to stay in a swim out pool room with the preferred club membership. Our pool was cold and when we asked the concierge, they insisted that they were not able to turn up the heat. This was such a disappointment as my husband and I loved our evening swims when we went to Atelier and were hoping to enjoy this at Secrets Moxche.
- lastly, there were details with resort maintenance, such as piles of dirty towels, stained plastic wear, and staff members telling us we cannot reserve beach chairs.
For the above reasons, we felt the stay at Secrets Moxche was average and we will not be returning. For a similar price, Atelier offers a luxury experience without these issues and we will likely be returning there.