Best Western Hollywood Plaza - Hollywood 34.10746, -118.33748

The hotel desk clerk that was on duty during most of my visit was not friendly or helpful at all. I've read reviews where this was the main complaint, and thought, Why would that matter? You're not there to make friends with the staff. But it does matter. The housekeeping staff was nicer than the person I had to see when I came in and out of the hotel. If you're looking for a place to stay near Hollywood and Highland, don't stay here. Stay at the Holiday Inn Express next door. The computer at my hotel wasn't working, and there was no one to fix it. I needed to print my boarding pass. I went next door, and, not only was it nicer and cleaner, the front desk clerk went beyond his job and let me use the computer that is for guests only. That's a great indication of how well they treat their guests.

good location but the hotel does not meet the Best western standards. very old. small room. leaking bath. well overpriced for what you get. not to be recommanded.

We came to Hollywood to see Barry Manilow at the Hollywood Bowl and picked this hotel for its location. The location was great for that...it was also within walking distance of the Mann Theater and Walk of Fame and all the attractions around that. I was dissappointed with the hotel...it was not as clean as I would like, dated and small..I guess I expected something different. I do not think it was worth what we paid.

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We stayed at this hotel for one night to maximize our time spent at Universal Studios. There were three adults and on child in our party and the room accommodated us all adequately, even with a roll away bed. The room itself was very comfortable and clean and overall the staff were friendly and courteous. There is a small strip mall across the road and I would highly recommend the pizza place attached to the liquor store.

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I must say, the price we received on this hotel was pretty decent, and I was excited to get over to Hollywood with the family. When we entered the hotel it was nice to see some covered parking (which we were able to secure one.. it's first come first serve here) at the hotel. We went to the front desk where noone was there. A couple of minutes later someone came through the door with a coffee and talking on her cell phone. We registered and got the keys to a 3rd floor room. The elevator is right inside the main office which is conveient, but fair warning to those that use it: It smalls a most putrid smell I could ever imagine. My 5 year old daughter called it the "smelly elevator" every time we had to use it and plugged her nose before we got in and wouldn't unplug it till we got out! The room itself was surprisingly clean (not smelly at all thank god!), and was sizable enough for the price we paid, but the beds are horrible. My wife and I had the most uncomfortable sleep we've had in years. Very cheap mattresses provide no support at all and the slightest movement shakes the entire bed. The pool is not heated and was VERY cold even in the 100+ degree weather we were having. The hot tub jets did not work well at all. Both seemed pretty clean, but it's probably because noone uses them for those reasons. One plus is there was a refridgerator in the room and right down the street is a little market so you can buy some perishables and put them in there with no problem. TV selection is bad. No PPV option or Game option, and although there is HBO it looks like there's a ground issue at the hotel because most of the "lower" channels had a nice hum (or video roll) in them. We did eat at the diner there. It's very small and all we had was a light breakfast, but the food seemed good enough. There's isn't much in the way of service but we didn't expect much at the place either, it's more of a diner type experience where the waitress will ask what you want you tell her a

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Nice, clean, and affordable hotel just a few minutes walk from Hollywood Bowl and other points of interest including Hollywood Boulevard. When we checked in, we were upgraded to an executive suite which was lovely and large. Everything was better than we could've expected. They even gave us an extra hour to check out in the morning when we asked.

The hotel was near everything we wanted from Hollywood Blvd to Sunset Bld. Conveniently located. Parking wss free and that saved us almost $25 per day.

Good location, fresh accomodations with attention to details. Everything functioned very well and hotel is well maintained. Pleasantly surprized.

My niece and I stayed here while visiting LA. Great location close to Universal, Hollywood blvd and Sunset strip. I was concerned because it was a motel (being 2 women) but the hotel was quiet (while we were there) and felt safe. Good if you have a car.

When I first walked up the outside of the rooms deceived me. When I opened the door to my room it was gorgeous. The room was small but cozy, and very clean! the way it was maintained was great and the maintenance crew was constantly at work. I would definitely stay there again, not to mention the fact that it was walking distance fm Hollywoood Blvd!

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If you're looking to visit the north LA area, say for a "Hollywood vacation" in which you're visiting the studios, seeing the walk of fame, the Kodak Theatre and so on, this is the perfect hotel. It is located a couple of blocks from the Kodak Theatre area with the Hollywood Bowl a couple of blocks in the other direction. It's right off of a major freeway and very easy to find. Rooms are nice, basic rooms. They're clean, they have a TV, the curtains block 100% of the light (for the morning afters) and there is a good sized fridge in the room to offset the lack of free breakfast. Just hit a grocery store down the road and stock the basics. Parking is free with the room but the spaces are tight. If you have a bigger vehicle you'll want to park it early in the evening as there are very few spaces in which you can comfortably fit. For regular sized and economy cars you'll be fine. If you're driving to LA and looking for a great value then this is the hotel. I'll be back.

The hotel is close but not close enough to walk to hollywood-highland area, so we ended up driving that 1/2 mile anyway. The hotel was clean, but the room was small and dark. We could have stayed a bit far but more comfortable hotel with the similar price.

The rooms are nice and clean. Have a nice swimming pool and hot tub. Couple of bad things are parking spaces are too narrow and closed to each other. It was hard backing out. And the traffic on Highland Ave was terrible. Always congested during most of the day. Had problems getting out from the driveway. But overall, the experiences with the Hotel was good.

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Parking is free, but very tight in some spots and getting in and out can be tough with a larger vehicle. Good location and reasonable price. WiFi was available, but throughput was limited. I would stay again, but understand the limitations.

Location is with-in walking distance of the Hollywood walk of stars. Rooms were clean. Parking can be a little difficult with a large vehicle. Rooms were quite. Nice swimming pool.

The room is cleaned, but the carpet needs to be shampooed. Good location, walking distance to Hollywood "Walk of Fame" and about 2 miles from Universal Studio.

Perfect location to Hollywood Blvd. Friendly staff, clean hotel

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This hotel surprised me at how clean and well kept it was. It was in a great location and convenient to everything. The staff was very helpful. We will for sure stay here again.

Clean room, great location. Walking distance to most Hollywood attractions. Many restarants in the area, easy to get to Dodger Stadium via Sunset. Very close to Hollywood Bowl.

We stayed at your hotel on July 18 to 21of 2009. The room was clean and up to above average for what I was expecting. We did not need a car as everything was within walking distance to Hollywood Blvd where all the action was happening. I would highly reccommend this hotel.

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good location, walking distance to many sights, cafe very convenient for breakfast,comfortable rooms, would recommend...

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The rooms are very clean. Traffic outside the hotel is miserable. Nice cafe' on the lower level.

We stayed 1 night. This is an excellent location. The room was very clean and everything was great. Great to have parking!

Clean, comfortable, friendly service, great location and free parking!

The location of this hotel was nice because it is a couple blocks away from hollywood and highland and the hollywood bowl. If your looking for helpful staff while traveling, this probably isn't the place to go. When I checking in and out I saw frustrated customers looking for help. They always disappear at the front desk.

The hotel was very adequate for the price. Room was comfortable and quiet, event though we were up against the elevator bay. Parking was free, and no problem finding a spot. We thought it came with breakfast, but it didn't. There was a small restaurant on site, convenient, though we didn't eat there. Hotel was not as close to Legoland as we thought, but very close to the freeway on & off ramps. The traffic was really bad exiting and entering the hotel. Forget about making a left turn up to Legoland. You're forced to go right then find a cross street to turn around and head back the other direction. Also, they need better signage or cut back trees because the hotel is very easy to miss. I'd stay here again.

I am now a big fan of the Best Western Hotels chain. This specific one in Hollywood, on Highland, is two blocks from Hollywood Blvd, which was fantastic! The room was perfect for me and my two nephews and Mom-I took them to Universal Studios and the hotel was literally a hop, skip, and a jump away! The room itself had all of the amenities needed to keep a family-especially with young kids-happy! It had the coffee (not that I needed it much-the kids was enough caffeine for me thankyouverymuch), the microwave, ample room. I highly recommend this hotel if you have kids!!! They have a nice pool where they can play!The staff was fantastic. I was at a high-end business hotel in Woodland Hills the previous two nights and the staff at the Best Western completyely blew them away with their more than superior customer service. They were super friendly, with a number 1 emphasis on customer care/service. The staff knew exactly how to treat their guests, and I have dealt with many a hotel staff in even the higher end tourist hotels in Paris, Madrid, London, and Rome, and this team surpassed all of them 100% with flying colors! When I stay at a hotel, I expect the best service because I am not at home; I am outside of my comfort zone and outside of my element, and the hotel staff needs to be there for me 100%, and I can't say that for any of the hotels I ever stayed in, with the shining exception of the staff at the Best Western Hollywood Plaza. That team alone will make me want to come back the next time I am in Los Angeles, no matter what part of the county I have to be in. I will make sure to stay there.

Stayed here for 3 nights with my family, close to everything, would stay here again.

This Hotel was an easy walk to Hollywood Blvd, which made it easy to go see the sites that we had planned out. One recommendation that I would make is if traveling with 3 people then take a taxi from the LAX airport (it cost like $55) but if traveling with just 1 or 2 then take the airport shuttle it's only like 15 a person and could save you some dinero. The people at the front desk need some custoner service skills they didn't seem in the mode to help not just me but anyone. But once you make past that then it's smooth sailing. The room was very clean but location is the best and since it was so good we didn't want to stay in the room very long. Other then the customer service the only other problems was that there was a strange homeless looking man that came to sit at the pool when my wife and I were swimming, kinda creeped my wife out but I didn't care as much it's not like he was going to do anything he was just a pervert. And the other thing that was a bit frustrateing was that our Iron was worthless. It was not hot at all, I could put my hand on it and it just felt warm not hot. I just solved this but putting the clothes in the bathroom and let the steam from the shower get the wrinkles out.

but needs help with the air conditioner

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A little pricey, given the age of the property. Proximity to Hollywood Bowl is what keeps us coming back. Restaurant has very limited hours, and the food is entirely forgettable. Mattress is REALLY comfortable. Fridge and micro worked well. Bring your own coffee. Parking is free, which is rare for that area.

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When I first came to Best Western Hollywood Plaza, the receptionist was very friendly and the customer service was great. Any questions or concerns I had were answered with respect and professionalism.

It was just what we needed for the night. Close to everything like places to eat and shop, we even went for a walk down Hollywood Blvd. Would definitely go back for another stay rather than drive home.