Kyoto Grand Hotel and Gardens - Los Angeles

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The Kyoto Grand was all that we needed. Comfortable and close to the Museum of Modern Art and City Hall and Japanese Museum (although the latter is unfortunately closed on Mondays). I appreciated the free internet access downstairs. The staff were very helpful. We had an enjoyable dinner via roomservice.

I have stayed in this hotel three times in the last month and it's time to look for something different. The rooms are hit & miss. Last week my refrigerator made so much noise that I unplugged it after the first night. Unfortunately the frig was covering the dripping sound in the a/c vent that I endured for the next two nights. I used to enjoy the casual […] lounge in the evening...the main TV is now stuck on channel 9 for you to enjoy Family Feud and Dr. Phil over dinner. Food has become hit & miss too. I usually order the flatbread but last time it was deformed & burnt. I guess that made up for the cold (supposed to be hot) sandwich I received the night before. Its nice to have the hotel shuttle available IF it shows up to pick you up. I have waited over an hour on two occasions Just checked in again... Room is completely different from the first two and the bed is soooo hard and the A/C is blowing warm air It's going to be a LONG two nights. I guess there is no special treatment for returning guests. Leia mais

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My family and I were on our way to Las Vegas so we had a stopover for the night. Stay was pleasant and comfortable. Close to shops in Little Tokyo.

I feel the price was a little to high for the quality of the room. hotel in general was good condition however I was very disapointed to see that in the bathroom the bathtub floor was open due to water coming from the shower, causing mold and a really bad aspect. Seems that is something bigger that must be fixed soon. Room was good I stayed in better […] hotels for less price in different occasions , I definetely won´t stay again or recomend this to anyone. Leia mais

(1) Hotels.com booking showed $10 parking, but front desk said $24. At the end agreed with $10, but as if doing me a favor. (2) Hotels.com booking showed 2 double beds but front desk gave me a room with only one bed. Had to come back down from 14th floor to change for another room at 11 PM.

Very friendly hotel staff.

excellent customer service. complimentary shuttle was great. bartender was nice. loved it!!!! There turning it into a double tree hilton hotel i hope they keep the same staff

Everything was fine, except the hotel did not grant the parking rate of $10 and charged me $24. Not good!

okay location, seen better days, nice staff, BUT, internet is awful and expensive. First, didn't work, second, if did, was expensive. Fixing this one issue would result in me staying here on business trips...for now, no way that I'll stay there again.

nice clean

The Kyoto Grand is a beautiful property that makes you feel like you are somewhere between Japan and LA. The amenities are luxurious, rooms are spacious, staff is friendly, and a great value in my opinion. Don't expect a brand new hotel, it's in a location that can't allow that, it is however kept very clean (like Japan) and maintained well. Of course, […] there are always little things that go wrong somewhere... their driveway ramp that goes to their underground parking is VERY steep. I drive a sports car that is a little low and the carbon fiber front lip did not enjoy getting smashed into the floor. I'm sure the valets would have just destroyed it if I threw them the keys. The parking is expensive, but it is under the property so likely much safer than outside. I had a slight issue with my room door, the key would not open the door and it took them about 30 minutes to resolve it. I would have expected them to just switch rooms and resolve the issue on their time... but they didn't. Ok, back to the good stuff... the lobby bar is nice, whoever is in charge needs to learn that a scotch enjoyed neat does NOT get a set of straws. The bartender knew but said he had to put the straws in. The garden upstairs is great for sitting and enjoying a drink with music during the week. The location is prime, couldn't ask for better. I also enjoy the Miyako down the street but wanted to try something different. Leia mais

Truly enjoyed my one night stay at the Kyoto Grand. As a transvestite, I went to the hotel to transform. But there was a problem with the bathroom lighting. It was too dark to really put on my makeup correctly. If I return I will make sure that I bring along my lights and mirror to do my makeup correctly. I will be back in a much higher upgraded room […] though. Leia mais

Good hotel. Excellent locaton when travelling with AMTRAK

couldn't get hot water, when we taking shower we both catched cold,,, but I sure appreciate that they let us into the room way earlier than check in time.

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! was a little dubious about the hotel having read good and bad reviews on various websites. I found it superior to many other hotels with similar ratings. All staff were helpful and even though under pressure from two weddings and other functions continued to smile and give excellent service. Bedroom very comfortable despite noise from air conditioning […] units in building opposite!!! I would definitely recommend the hotel. Leia mais

Convenient location if you want Japanese restaurant and groceries. Lobby and public areas are well maintained but I can't say the same for the room we stayed in. The bathroom needs to be updated and there were no open outlets to plug in my laptop or to charge my phone. We had to push the bed out of the way to find the 1 open outlet available the rest […] were tucked behind the TV armoire and too hard to get to. Really old tv too by the way. Wifi isn't free but I think that's the same for most downtown locations. Beds were clean and comfortable and we had a good view of the city from the 8th floor. I would stay there again for the location and the bed but the lack of outlets was really disappointing. Leia mais

It wasn't awful but it wasn't stellar. The room was much smaller than I thought it would be. The hotel is close to the freeway but b/c it's is downtown LA, there isn't much going on, esp. on weekends. Mostly everything is closed on Sundays. One day I had the "do not disturb" sign up. I received a call from housekeeping asking if I would like my room […] cleaned. I said yes and gave them a time I would not be in the room. They never came. Apparently, the hotel is going to become a Doubletree which I think is a good idea. Overall, it was a fine experience. Wasn't thrilled. Leia mais

Great location in Little Tokyo! I love being able to take the train and walk to the hotel, and be just one stop from Union Station. Service is wonderful, but my bathroom wasn't totally spotless - there was an old bar of soap in the soapdish, and it's time for them to upgrade their TV's. Still otherwise put together well and always a good deal.

This hotel was fine for a 3 or 4 star, and the main complaint I have is presumably a temporary situation. I checked in on Oct. 1, and there was literally jackhammering going on right outside the main doorway. Curiously, though, even though there were other entrances, the hotel management did not barricade or isolate the area. Not only was the noise […] level deafening, but there was also a palpable and choke inducing cloud of dust in the front lobby. I question a management that would allow this to happen not only to their guests, but also to those poor souls who were stuck working behind the front desk. And a bride who was in the lobby was visibly shaken and disturbed that her wedding day had been spoiled. Aside from that, my room was comfortable. Leia mais

AL HOTEL KYOTO HOTEL VOY SIEMPRE QUE ESTOY DE VIAJE POR LOS ANGELES , EN LOS ULTIMOS AñOS NOTE QUE EL MANTENIMIENTO DEL HOTEL HA DECAIDO BASTANTE, NO ASI LA CALIDAD DE ATENCION. PRINCIPALMENTE EN EL LOBBY , TODOS SE DESTACAN EN AMABILIDAD, DESDE MARIA , MARICELA Y OTROS , TODOS SON DE PRIMERA LINEA , HACIENDO QUE UNO COMO PASAJERO QUIERA VOLVER SIE […] MPRE. Leia mais