My stay was okay overall, which is why I’m giving it a 3-star rating. I booked a king suite with a private jet tub, which was one of the main reasons I chose this hotel, but unfortunately the cleanliness was disappointing. Before even using the tub for the first time, I felt uncomfortable enough that I had to go to the front desk and ask for cleaner so I could clean it myself. I was hoping for something specifically meant to sanitize and kill germs, like Lysol, especially considering the tub is used by many guests. Instead, I was given Fabuloso. While I understand it’s a common cleaning product, I personally expected stronger sanitizing products for something like a jet tub.
The hallway floors also looked very dirty and could definitely use more attention from housekeeping. However, I will say the bed was comfortable, I slept well, and the customer service was good. The staff I interacted with were polite and helpful, which I appreciated. With better cleanliness and attention to sanitizing, this could have been a much better experience.