Radisson Blu Hotel Bruges

The hotel was superb. The staff really friendly and attentive. The only issue we had was finding the entrance ! Somebody should say you need to enter the multi storey car park and drive onto the top floor to find the entrance of the hotel. We went round the block twice because the sat nav kept telling us we had reached our destination !

The cleaning lady put in the trash my medication, which was carefully organized inside a plastic bag next to the coffee machine / complimentary water. I made a complain and the reaction from the Direction was a chocking: not the hotel problem. Basically they said that whatever item is not inside the safety is not their responsibility. So this time it was 100€ worth in 2 imported medication, maybe next time it will be my cloth or my suitcase? Unbelievable, zero customer service, ruined my experience at this hotel.

Receptionist tried to be friendly but not clear when asking some questions.. It's difficult to find the direction if arrive by train. Hotel overall is good but room was very small.

The hotel was good. Lovely staff and nice facilities. Our only issue was there was very little room for our clothes in the family room, so we couldn’t unpack- which was a pain. No doubt it’s a business hotel most of the time and it’ll be ideal for 1 night stays.

A very modern comfortable and clean hotel with comfy beds and happy staff