I’m genuinely shocked this room was considered suitable for guests. From the moment we arrived, it was obvious the room had not been properly cleaned. Dust was everywhere, including on the plug sockets, which raised immediate concerns about hygiene.
The curtains were particularly disturbing, with visible white stains and what appeared to be blood. There were also marks on the mirrors and floor, making the room feel dirty and neglected. The duvet was in an unacceptable condition, with visible stains and even a hole in it. I can honestly say that this hotel is the worst hotel I have ever stayed in.
Because of the state of the room, we felt completely uncomfortable staying there and had no choice but to book another hotel at additional expense. This situation significantly disrupted and ruined our holiday.
Given the condition of the room and the inconvenience caused, I expect a full refund for our stay. I would not recommend this hotel to anyone, and I am extremely disappointed with the standards and the lack of care shown to guests.
I also felt it was unprofessional and useless how there was no reception for me to contact about a new room so again we have now lost money on this room and now lost more money how we had to pay for another hotel. Due to this i deserve my money back.