Given the hotel’s excellent reviews, I was looking forward to my stay here, understanding that the concept of the hotel was to give you limited but well thought out amenities. What I found was a little more complicated.
First, to start with the positive: the hotel is very well situated across from Palmer Square, which offers a lot of shopping, including a 24hour CVS, and is very well connected to public transportation. A long pleasant walk, short bus ride, or very short T ride connects you to Harvard Square. I found the bed to be exceptionally comfortable, water pressure was good, and the room was a comfortable size for a single traveler. The front desk staff was very friendly during business hours, and management gave me a
Now to start with the reasons I gave the hotel a mixed review. The night staff seemed significantly less friendly. In-room amenities were limited (I had to specifically request a luggage rack and shower cap), and there is no minibar or mini fridge. They seem to be running the hotel with a skeleton housekeeping crew, so housekeeping is only available upon request and no one is available to address housekeeping issues after hours. The hotel apparently uses water softener to counteract the hardness of the local water and seemingly overcorrected