6/10 - Bom
18 de jan. de 2026
I really wanted to love this property because it was close to a wedding we were attending, and the room itself was spacious and had a lot of potential. Unfortunately, the overall experience was disappointing.
When we arrived, we were told that somehow the booking had been made through Expedia, but they didn’t know how it was allowed, and we were made to feel like our reservation was extremely inconvenient. We were told they “had to upgrade” us, but the “upgraded” room was the exact room in the photos booked on Expedia.
We were asked to pay extra for breakfast for one person, which we did. Only to find there was no breakfast choice — only one set option, and we were expected to eat the same thing every day for four days. They charged us R100 for the breakfast but on the menu it was R69. When asked if we wanted coffee or tea, I asked for juice for my children, and we were told juice wasn’t included. They had to ask for an “exception” just to provide juice for the children, which felt uncomfortable.
There were also a few basic issues in the room that shouldn’t happen: there was visible blood on one of the pillows (it looked washed but hadn’t come out).
There was no information provided about the property - did not even know it had a pool. On top of that, the key code was changed during the day without telling us, and we were unable to get back into the property for a while until someone eventually came to let us in.
Overall, a very mediocre stay.
Su-Mari
Su-Mari, viagem em família de 4 diárias
Avaliação de hóspede verificada da Expedia
