Well well, booked this hotel as I was at a wedding in Kenmore and had advised them that my check in would be after 10pm, told that this was fine. Turned up at 2215 to find the hotel in darkness and no-one about, some other guests advised that everyone had gone home and there was noone on reception. Anyhow got into the hotel and found an open room door, got in and went to sleep in room 5. Got up at 0830 and went down for breakfast to be told that I should of stayed in room 2 and they had sent me an email.... Ordered breakfast and unvbeknown to us the breakfast area was a cafe attached to the hotel. A bus load of American tourists trapped in and disturbed the peace and quiet, the young man that served breakfast seemed a bit put out when we asked for coffee and orange juice... Breakfast arrived, it was ok, we ate it and then left. The experience was just about ok but certainly not worth £150 for a night. I am Scottish and the hotel is situated in a cracking spot but come on Scotland we can and must go better, customer service costs nothing.. please and thank you. 👍