The good: Tharindu & Varun, onsite staff, are very helpful. The bad: This hotel claims it's the "Epitome of Luxury". Is it? Judge for yourself:
*room's doorknob doesn't work
*TV only local stations with grainy picture, no remote
*broken fixtures everywhere
*trash bin with food pedal that's broken
*broken window in lounge
*picture window condenses. Can't see out of it.
*bathtub leaks on floor
*shower door doesn't shut
*no facial tissue
*bed creaks badly
*hot water hard to control, too hot, too cold
*salty food
*scenic view obscured by new construction
*unsafe electrical outlet
*no way to pay bill by credit card.
*incompetent management. Manager could not find my booking. I happened to call before arriving. Ms. Hamsimi told me I had to contact Hotels. I gave her all the information. Still, I had to spend hours and hours as the go-between. She wanted me to cancel my booking, and she offered a big discount. I was in the process of doing so, following her instructions, and she suddenly did an about face, reneged on her offer. She told me we would talk about this issue when I came, but she knew the whole time that she wasn't going to be here when we arrived! She was out of town, and refused to answer my messages. I paid about $230/night for at best a 2 star, neglected, mismanaged property. My wife observed, "There is nothing in this hotel that doesn't have problems." That's no exaggeration. This experience has definitely shaken my confidence in Hotels.com as well.
