I have no way of knowing how the property looked, how the hotel staff was, or how the hotel was, because I was unable to make my trip because of circumstances out of my control. I tried canceling my trip two weeks prior to my check-in date, and was told I would not be getting a refund, even though I had purchased the insurance for a refund when booking. I spoke with the party that I booked the hotel through, telling them what had come up and why I couldn't make the trip. They reached out to the hotel to try and get my refund, and was told that I would not get one. I then called the hotel myself and explained to them why I had to cancel my booking, and that I was doing it in plenty of time. I was told that I would not be getting it back since I booked through a 3rd party. I will say that I also had other two other bookings at two other hotels for this same trip, and both of those were refunded with no problems at all. Again, I did not cancel because I wanted to. I had circumstances come up out of my control. I have stayed at other Tru hotels, and they were very nice and pleasant. I wish I could've stayed at this one (especially since they got my money anyway), but alas, I didn't, and I don't ever plan to either. My advice to anyone booking a hotel with them, be careful, even when buying insurance in case of a cancellation. They don't honor it.