Serennia Apartments Ramblas-Pl.Catalunya

We had two apartments for the weekend. Albert and the team made it very easy for us from check in to departure. Lots of recommendations of things to do. The location is perfect for accessing all areas of Barcelona. The apartments were both clean and spacious, with the facilities that you would need. If I return to Barcelona again, it is a no-brainer to book to stay at Serennia Apartments.

Awful Experience. The air conditioning was broken when we arrived. There are three bedrooms but only one has air conditioning. No hot water in the shower. The staff was rude when we reported the a/c problem. They told us they were to busy to help and it wasn’t their problem. We were told they would change our towels and once we asked for the towels they said we were responsible for washing them. We bought detergent and washed the towels and the dryer did not work, we had wet towels. Cold showers and wet towels. Two nights with a broken a/c and they finally sent a technician, to no avail. A/C still did not work properly. Uncomfortably hot in the apartment. It was an awful experience. We chose this place for the a/c since my husband and sister are diabetic. It was simply horrible. The condition of the apartment and the staffs lack of hospitality were inexcusable. The have a concierge for the building which I explained my distress and she offered to help by taking the wet towels to the terrace to dry. Would never recommend this property. Ruined my vacation in Barcelona. A lot of my time was spent trying to contact the management office and getting the problems corrected.

convenient location, right in the centre, easy with hop on hop off

Overall the Serennia Apartments was not a “bad” stay, but there are some areas that need definite improvement Pros : This property has an excellent location, minutes from most everything that we wanted to do. It seemed like a safe area, there were restaurants, stores, shopping, etc located minutes away. The location is the best thing this property has going for it. The Staff is great. Albert went out of his way to assist us, we asked for coffee pods, he had them at our door a bit later. He even booked our taxi for us going to the airport the morning of our departure. The Room/Space - the apartment had a great view and plenty of space for our family of four. It had a little terrace where we could sit and have coffee or wine, a sitting area with a view overlooking the city street, and a living room. We did not feel cramped at all. The Cons: Cleanliness - The apartment was “just cleaned” and finished as we were arriving and checking in, but on getting into the apartment at the 4:00pm allowed checkin time the dishwasher was still running, there was an old towel on the top shelf and a dirty, used tissue as well. It was a little gross. The Bathroom - The bathroom was also dirty. Beside the toilet were obvious pee stains on the wall where the cleaners had missed or forgot to clean. The shower was also one of the worst we have ever stayed in. The water backed up and caused you to stand in an inch or two of water. There was mold and rot along the floor.