2/10 - Insatisfatório
25 de abr. de 2025
DO NOT, I REPEAT, DO NOT STAY HERE if you want to enjoy your time in Venice. First off, the pictures are nothing like when you walk in the apartment in-person. It’s very small, stuffy, outdated, fire hazard, dirty, I could go on. Second, THERE WERE ANTS EVERYWHERE!!! Tons in the kitchen by the stove and sink! An army line in the bathroom, bedroom and one on the bed. My mother had one crawling on her back! Third, no instructions or booklet to let you know what’s what or WiFi. You have to plug in everything like the ac, tv, lights, pretty much anything that has power, then figure out how to use it. And lastly, after contacting the manager with my complaints, he simply tried to brush me off and told me asking for my money back because of the conditions and I was leaving, was blackmail? That made me laugh hard, Expedia did their part and so Is my credit card company so jokes on him. We got to Venice around 6:30 and no answer or an emergency line to get into contact with someone. Just left in the dark. Unfortunately we had to stay one night there because I was trying to figure out how to get us out of there and it was late. Safe to say I did and booked this beautiful room at the hotel next door Violino d’ oro Venezia. They took such good care of us!! Got us out as soon as they could, picked up our luggage from their back door and in we went. It was such a relief and made our time in Venice worth it because I would have hated it if I stayed here. Trust me, book somewhere else!!!
Amanda
Amanda, viagem em família de 2 diárias
Avaliação de hóspede verificada da Expedia