2/10 - InsatisfatĂłrio
23 de jul. de 2025
Absolutely Unacceptable â Avoid This Property at A
We booked this property through Hotels.com and had an extremely distressing experience. When we arrived, we found visible vomit on the bed, clearly left by a previous guest. It was disgusting and unacceptable. While the host eventually sent someone to change the sheets, the bare mattress was left uncovered, raising serious concerns about cleanliness and contamination.
This was not just unpleasant â it was a health and hygiene issue. I was already feeling unwell, and being expected to stay in such an environment was unsafe and irresponsible. We left the property immediately because it was unfit to occupy.
To make matters worse, despite clearly explaining the situation and requesting a refund, our request was denied. The host claimed we ârefused help,â which is not true â we simply could not remain in such unsanitary conditions.
We are extremely disappointed with both the property and Hotels.com for failing to take accountability and protect guests. I strongly urge others to think twice before booking this listing or trusting that your concerns will be taken seriously. We expected at least the minimum standards of cleanliness, and even that was not met.
Ricardo
Ricardo, viagem em famĂlia de 3 diĂĄrias
Avaliação de hóspede verificada da Hoteis.com
