The bed and nightstand smelled strongly of vomit. The friendly, gentlemanly night clerk mentioned nothing about an after-hours phone number. By the time my girlfriend and I returned to the hotel, it was past 10 p.m.—after the clerk had said he would be gone. I ended up sleeping on the floor after unsuccessfully trying to clean the smell with a washcloth and hand soap. Disgusting.
The morning clerk was rude, doubtful, and unsympathetic. He suspiciously asked why I hadn’t called the after-hours number and offered no apology on behalf of the hotel. I even overheard him ask the maintenance manager to investigate “if there was a smell in the room?” There most definitely was a smell, and I had gone to great lengths to describe exactly where it was to the clerk.
I was eventually refunded 50% for the room, which felt insulting considering I didn’t sleep a wink in it.
Vomitus aroma aside—along with tiny, damp bath towels, a broken shampoo dispenser, an uncleaned carpet (which I became too familiar with), loose or broken exterior steps and utility closet doors—the hotel’s surrounding facilities were fun. The bar and restaurant had a great atmosphere, but this place has no business charging what it does for rooms, haunted or not.
It’s a one-star spooky hotel in a cool location with fun nearby services. What it really needs is a serious cash infusion and the surly morning clerk to be replaced.