I rarely leave negative reviews, but my stay here was so unacceptable that I feel obligated to warn others.
The moment we walked in, we were hit with a foul, musty odor that clearly hadn’t been addressed in a long time. Unfortunately, the smell was only the beginning. The room had an obvious roach infestation—we saw multiple cockroaches during our stay, and to make matters worse, there was a cockroach-infested chute located by the entryway, making it feel like pests were practically being funneled toward the room. We found them EVERYWHERE - in the kitchen, the showers, the hallway, and yes, even in our bed!
It’s incredibly disappointing that such basic hygiene and maintenance standards weren’t met. No guest should have to wonder if something is crawling around their belongings(or on themselves) or if they’re breathing in air from poorly maintained areas.
To be fair, the staff was nice, and the location was convenient, especially being on the first floor with easy access to both the pool and the beach. When we did bring up our concerns with the room, the roaches, and the smell, the staff offered two separated rooms on a higher floor as they did not have the same two room suite option available. We have an autistic child we could not have in his own separate room away from us. Despite the staff's efforts, none of that makes up for the absolute disregard for cleanliness and comfort. Until management addresses these serious sanitation issues, I highly suggest staying elsewhere