6/10 - Bom
27 de nov. de 2025
curiously this hotel and spa has a strange idea of customer service, residents staying in the hotel are not allowed to use the Swimming pool or gym between 11 and 3 every day, which is not stated anywhere on the website or booking site platforms
this consists of 3 buildings and the far building where the pool is has steps down and up to access with no ramps to help with suitcases, also the pathway to the hotel is uneven and needs better lighting for the winter months
moving from one building to another is outdoors so prepare to get wet going to get breakfast.
food menu was varied and we eat on two nights, food on first night was very oily and plate was covered in oil and tasted odd, staff in the resturant were polite and nice although should not be chewing gum while serving and talking to diners.
Housekeeping staff were very good and very friendly and rooms were very clean and we wel maintained
air conditioning/heater was extremely noisy so could not be left running during the evening and night
there are no available seating other than the bar during the day, staff did not apprear to be customer focused, which was disapointing
COLIN
COLIN, viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
