The Good: room was quite nice and well equipped, pub downstairs had good food and drinks, very gracious of them to let us have a very early (9am) check-in without pay. Night porter was kind (see below). The place has lots of charm.
The Bad: We stayed for 3 nights, and didn't have our room cleaned even once. On the first day, a few hours after chekcing in, a service lady tried to open the door while we were in it, probably to clean (a clean room). Luckily we dobule locked. The other days nobody bothered to go in and clean. Because reception is occupied mainly during the pub working hours (while we were mostly out exploring), we also didn't have anyone to complain to in the morning. Worst part was that by the third day we didn't have any body-wash or shampoo left. We had to call the night porter to get some for us. He did, after about 20 mins, which was nice of him, but clearly the whole situation was upsetting. Also, our room was on the 4th floor (no lift), but we didn't mind that too much. Yet, we couldn't get the safe to work and hated to get someone up 4 floors to check it...
In total, probably the lack of desk service in the mornings or late evenings is problematic, to say the least. Is something goes wrong, it's not easy to get it sorted.
