Overall, the hotel is clean and comfortable, and the stay was generally pleasant. However, there are two points that impacted the experience.
At check-in, the front desk staff initially charged an amount that was about $500 higher than my booking price, without any explanation. When I asked about it, she said it was for a deposit, but the deposit should only have been $250. She then corrected the amount to the room rate plus a $250 deposit. However, she never explained why the initial amount was set so high, which was confusing. Her attitude was polite, but clearer communication upfront would have been appreciated.
Another issue was the noise in the mornings. For several consecutive days after 7am, there was a noticeable drilling sound, possibly due to construction or renovation work nearby. While it didn’t wake me up, it disrupted what would otherwise be a quiet and relaxing morning. For those who enjoy a peaceful start to the day, the noise made it difficult to fully relax. There was no prior notice from the hotel, nor any information provided during check-in.
Overall, with better communication and more consideration for guests, the experience could be even better.