The hotel is clean and tidy, rooms were well kept. Good breakfast. I do recommend staying here since it serves the purpose but you need to know certain things. I deduct one star because there is no above-and-beyond element. At all! The hotel charged me 12,000 Tenge for airport pickup when I could have just walked to the Blue Taxi counter in the arrivals hall, to whom the pick up drive casually gave back the sign with my name on it. I paid 2500 Tenge back to the airport! What a mark-up! Not fair!
In addition, I arrived at around 10 am. They sold me a room for the extra 4 hours before check in (about $100). Most hotels would allow early check in if rooms were available, and there were plenty. I saw many people sitting in the lobby with luggage who would not pay this extra amount. This hotel runs as a business, nothing more.