roomz Vienna Prater

I visited in the end of May. First of all, the entrance of the hotel was hard to find. It might have been better if the location of hotel lobby and restaurant was switched. The entrance was far from the road. Concierge staffs in here seemed very stressed and was not kind. One of the staffs kind of responded as irritating when we were looking for an exit and we felt like unwelcomed guest. The room was clean and new but shower head was keep falling and they didn't fix when I requested to fix while I'm out. Very disappointing service.

Lovely new hotel, let down by poor service and systems. Bar staff are more concerned bout pouring themselves a drink or more, being social or smoking outside than serving customers. A fire alarm at 3am, with no staff to guide what we needed to do. (Someone smoked their room.) Poor systems at checkin. We had advised before we arrived that we were extending our stay and needed the same room. This wasn’t reflected in the system and the woman at the desk took a long time to sort, resulting in a long queue behind us.

The hotel offers really nice rooms at a good price. The problem is the customer service is technically nonexisting. I have stayed in the hotel for 3 nights where's during my whole stay I didn't get housekeeping, even though I asked for it 3 times one day and no one came. Another thing is, I choose this hotel purely because of its gym, which apparently was closed, the information about its renovation is not available on any website when the receptionists says it is, being asked to show the information for me he didn't. There are no amenities in the room that means no glasses, no shampoo, totally reserves of liquid soap. Overall if you decide to stay there don't expect any housekeeping or gym, oh and rude service.

The only good thing about hotel is clean room and near to the train and tube station. The room was hot and couldn’t sleep because the temperature was preset at 21 degrees. It keeps switching on and off which disturbed my sleep. The staff didn’t seem to be helpful as they felt they can’t do anything. I was very disappointed as the day used to be tiring and night very uncomfortable. I had to wait for an hour to check in as the room was not ready and again had to wait for an hour at check out as the payment was not updated on their system even though I prepaid on booking online. I showed them the online confirmation but they didn’t believe it and wanted me to pay again. I feel harassed and embarrassed. The staff at reception should be more polite and helpful.

First night I was booked into a handicapped room it was like sleeping In a hospital I asked to be moved they could only do that next day .no one spoke good English. I would be served dinner with out cutlery . I paid for coffee and took outside 2 other waiters came and asked if I could settle my bill as they were cashing up . I couldn’t find anything in the room to put on door so I could sower so I was walked In on 2 times same day . I only found out that there was a gym when I was checking out so I asked at reception why they dint let me know any lay out of hotel they said they are new and renovating. Honestly I come to Vienna At lest 4 times a year as I have a daughter at university her .