1. Housekeeping never came during our three-night stay, despite multiple requests every day for our towels to be replaced and for the beds to be made. We called, asked in person, and pressed the button in our hotel room each day but were ignored every time.
2. Do NOT sleep in the sofa bed. We asked for the sofa bed to be made prior to our arrival, and they never got back to us and due to understaffing at night they were unable to help us with this when we arrived. So we had to make the sofa bed ourselves and found it extremely uncomfortable to sleep in. The mattress completely sinks in the middle. We confirmed with our friends who were staying in the same hotel and they had the same issue with their sofa beds. It is clear the hotel does not replace or maintain the sofa beds at all and bank on people not using it.
3. The hotel itself was also not very clean. There were red solo cups and trash in the hallways, elevator, and common areas.