Hei, that what happened last night wast the worst experience I had in my life. I ordered a suit with 2 bedrooms, anxx dc it was very clear that we are coming a family with 1 child, and we want suit apartment with 2 rooms.
First we only get a room with king bed without any explanation??!!??
Obviously knowing what we ordered, receptionists give us a key from 1 room, and when I complained, she told me that suit is occupied and that she s giving me room number 2 on the first floor and first room on the 3 floor. Insane and very rude!!!
Then she offered me a big room in Prima building with 2 king bed and that room was ok and we take it at 23:30 in the evening.
But entrance of that building was so scary for my wife and my child , that I needed to calm them down for 2 hours.
On the back of ruin building, which was once a city mall , in dark, with so shady guests all around and fight inf and drinking going on all night.
Not to mention that I carry myself all my stuff from 1st Hotel to another room or whatever you call that place.
I really want that you make a big complaint about it, and I will like to use my insurance and get my money back,
Because that was something so unprofessional and unpleasant experience,
That I never experienced in my life.
It was done on a purpose , and that’s why I am so disappointed and angry.
I really don’t like when someone is looking at your eyes and lying on purpose.
Anyway, that’s not a place to recommend to no one!!!!
Request for immediate action