The property, unit & view were all fine, as you can see in the photos. After the miserable check-in process (instructions too tedious - like programing an 90's DVR), we were not provided our required parking pass. Because of the layered problems in accessing the correct parking area, accessing the correct building entrance, locating the correct access code for the specific control panel, then to find we did not have the required parking pass - well not worth the trouble. I thought it was me until I found another visiting couple with the same issues and angst.
The housekeeping staff were actually quite pleasant & responsive, and especially the parking gate attendant Ms Zuri who provided us with in-person assistance - something truly lacking and why next time I will book a room with a front-desk, and a person with whom I can speak.
We received no compensation. We were made to check in not til 4:00PM, unless we wanted to pay an excessive "early" fee, metered for each hour in advance of 4:00PM (hotels do not do this, nor have such late check-in times), then as "compensation", offered a late check-out time (we had an 07:30 flight out). Our pantry had a dirty dog's harness & poop bags, dirty towel in the bath. I travel a lot for work and this was a departure.
If you're still compelled to book - study well the instructions, but consider booking a property with more flexibility, more responsive service and fewer mazes to run.
Who wants this after a long travel day?
