Selinor Old Town Apartments

Um lugar ótimo! O apartamento comporta uma família de forma confortável. A cozinha é bem equipada. Fica perto do centro da cidade. Tem bons restaurantes perto.

Great place to stay in the old town. Before booking you should have in mind that there is a 24 hours reception near clock square and the have apartments spread over old town. Mine was very near, clean, spacious with all commodities. Nothing bad to day

The build is very old. The apartment é very large but with everything needing maintenance. One of the rooms had a bathroom that was smelling very bad. We had to move one bed to the main room and close the door of that room to try isolate the horrible smells from the rest of the apartment. The reception was very gentle and gave us all informations about the city. If some investiment were made on this old building I am sure that it will become much better.

O local é muito agradável, super limpo e próximo da zona do agrião. Adoramos!!!

Experiência desagradável. Péssimo serviço de atendimento ao cliente. Falta de comunicação entre os funcionários que faz com que transmitam mensagens contraditórias e, consequentemente, incorretas aos clientes. Perante uma situação lamentável que ocorreu, fomos forçados a solicitar o livro de reclamações para relatar o sucedido. Este não nos foi concedido porque afirmaram não o ter. Disseram ainda que não tínhamos motivo para fazer qualquer tipo de reclamação, desvalorizando a situação em questão. Solicitamos a ajuda de um superior. Este pedido também nos foi negado. Quando tentamos solucionar o problema e expor o que nos houvera sido transmitido por funcionários do Selinor Old Town Apartmens, fomos chamados de mentirosos. Disseram ainda que lutávamos por uma causa perdida. Perante o sucedido, só posso dizer que NÃO RECOMENDO!

We had very big apartment for 3 people’s. It was very comfy and clean. The kitchen has all the things you can imagine for cooking . The location was perfect! Just 1 minute from old town square. The only bad thing was the it was 3rd floor without an alavatour. Thank you! We’ll definitely come back.

Good

Great Location! Spacious! Clean! However, not good customer service. ACs in the rooms were not working. They did not take care of the issue even though notified on time. Asked $15 additional fees per ac per night, which was not included in their contract. They do not mention anything about the expensive parking in a nearby garage, cost me 45 euros for a day of parking. Customer service is really well below standard. The person at the front desk argued with me on the AC issue and asked me to leave. This is simply not acceptable when they were all paid to provide the service. Also, they ask for a deposit in Cash only during check-in, which they vary from person to person. When checking out they ask you to wait 15 minutes to check the apartment to give you your deposit back.

Our apartments were clean and well located in the Old Town, within walking distance to everything. The staff is very friendly and helpful. Unfortunately, there is much street noise, especially at night, which made sleeping very difficult.