10/10 - Excepcional
24 de abr. de 2026
I have given Nest Hotel all Excellent based on the Staff and how they helped me deal with a problem with Hotels.com. When we checked for a week stay, the room was nice, clean, with a big beautiful bathtub and shower but the overall room was small and there was no english TV channels. It was not a smart TV, so I could not cast to it. I talked with the Hotel about these issues and since it was getting late, we decided to stay one night and check out the next morning. Nest Hotel agreed to let us cancel the booking and to get a full refund for the unused days. I contacted Hotels.com and they refused to cancel the booking, telling me that Nest hotel refused. Then Nest hotel put it all in writing for me, that they only expected 1 nights payment and wavered the cancellation penalty. Hotels.com is still refusing to refund my payment. Claiming they can not verify the letter from Nest Hotel and that Nest hotel was not answering calls or emails. It would seem, and I am not accusing Hotels.com of this, that Nest Hotel only a requested 1 nights stay payment. Hotels.com could pay them for 1 night, then refuse a refund for the other 5 nights to me, and who then keeps the different. This is not an accusation, but seems possible. I have asked Hotels.com to review all this again and I am waiting for an answer back. I will update, when I find out more.
Frank
Frank, viagem de 6 diárias
Avaliação de hóspede verificada da Hoteis.com
