Upon my arrival, I was told that I had booked a smoking room, whereas my booking on my side as confirmed showe that I booked a non-smoking room.
I was then informed there were no other rooms available and the hotel was fully booked, if I needed a non - smoking room I could try their sister hotel down the road.
I am a gold member at Southern Sun Hotels, so I signed on to my profile and checked for availability, to my suprise there were rooms still available, however the consultant told me there were none.
I decided I was not going to argue further or prove otherwise, I took the room. The following morning I went back to the reception and asked whether they were fully booked and had any rooms available. I was told there were rooms available.
I narrated my story to the gentleman (Anthony) who was at the front desk at the time who gladly assisted me and moved us into a different room, different floor without any hassle as the room was open since the previous day.
My check in experience was not what I had expected, as I had previously stayed at this hotel a couple of time in the past years.