As soon as you walked into the lobby, you could smell cigarette smoke, even though we though it was a smoke free facility. There was a friendly man that checked us in at 6 pm. I went to the car to get our suitcases and when we came back, the window for check in was closed. When we got to our room, it smelled like smoke. There was a cigarette burn on the toilet seat. There was a cockroach on the ceiling, and later that night, one in the bathroom. We asked to change rooms but the hotel was all booked. The TV remote was broken. There were no hand towels. And no one answered the phone number at the front desk for assistance. There was so much noise inside and outside that we didn’t sleep well. The cleanliness and upkeep of the hotel was not good. When we checked out or tried to check out in the morning, the front desk window was still closed. We have stayed at other Woodspring hotels that have been well cared for, but we will not stay at this one again.