6/10 - Bom
7 de jun. de 2025
Could be great. Shared space/ammenities need work.
Upon arrival the shared kitchen space was very dirty. Crumbs all over countertops, dishes in sink, dirty dishes in dishwasher which was full. Thought was maybe it would get cleaned the next day and restocked with coffee. Entered room which was clean with the exception of crumbs on the small table and chairs in the room. The next day we awoke to the room becoming a little warmer. Went out to make coffee and get the advertised English breakfast that was supposed to be included. Nothing there. Text the contact number and they said they don't provide that and asked who i booked through. Told them and they said they would reach out to hotels.com because info was incorrect. Looking back at reviews it looked like it used to be offered. Someone else also recently stayed and said breakfast was missing as well. Went back in the room to find out was getting warmer. Temp set at 68 but temp was 72 and getting warmer. Text again. Said the app told them it was working. Waited and temp went to 75. Had to get ready for the day in a warm and stuffy room. They sent someone out after we left. Addressed the issue, which we were greatful for but no aplogy or anything for all of the issues.
We stayed two nights and the kitchen was finally being addressed and coffee pods added morning we were leaving. No spoons in drawers. There are no instructions for anyone staying there and using a shared space.
Jennifer
Jennifer, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
