The place was not cleaned, with filth on the walls, doors, bathrooms, kitchen, and furniture. It was disgusting. The air conditioning wasn't working in the master bedroom; the taps were closing by themselves; the range hood wasn't working and had never been cleaned; the fridge doors looked like they had been in a boxing match; and the roller blind cords were broken. The master bedroom bed was so old that any movement felt like a constant earthquake. Attention to detail was zero stars, with six guests and only 5 water glasses. Front desk personnel were poorly trained in customer-service etiquette but well trained in arguments, strawman statements, and deflecting real issues with the simplification of "that's our policy and process" or "that's a misunderstanding," without needing to resolve the underlying issue and problem caused by this facility. We will not be coming back to this establishment and do not recommend it to anyone unless the issues are resolved.