This property was a huge disappointment. It is advertised as a 4-star stay, but in reality, itās barely 2 stars.
Even before arrival, communication was frustrating we tried multiple times through Hotels.com to ask about check-in, but received no response. That should have been the first red flag. We eventually had to call directly, only to be told the key would just be left on the door hardly the welcome you expect from a so-called āluxuryā property.
The room itself was very poor. The bed was uncomfortable, the sheets smelled and felt old, and the towels were so worn out they even had holes. There was no daily housekeeping, and no welcoming touches such as drinks or amenities.
Overall, the property is misrepresented. They seriously need to remove the word āLuxuryā from their name, and stop advertising themselves as a 4-star stay. Definitely not worth the price.