The biggest drawback about the hotel is the reception staff. I’m not sure if this was a regular receptionist, as she was very young and seemingly unbothered by anything, so it’s maybe unfair to judge on her alone, but sadly this was my experience. At 1.30am one morning, I heard the door of my room being opened from the outside. The receptionist and a companion had made their way in, clearly thinking the room was empty and available. When they saw it wasn’t, for some reason they took my room key and left, meaning there was no electricity to the room. She then returned my key, but only after I called down to reception. This was added to another miscommunication incident earlier in the week, which sadly amount to - at best - a serious lack of professionalism. It’s a shame, as the hotel actually has plenty of positives, not least its location. However if you want to feel safe in your room at night, I would consider staying elsewhere.