4/10 - Razoável
15 de jul. de 2025
Disappointed—standards have slipped a lot
This used to be a great stay but it’s fallen badly. On arrival they put me in a two-bedroom villa with one bedroom simply locked. That’s not the same as the one-bedroom villa I booked and paid for, which has an extra toilet and a far better, more relaxing layout. It felt cheap and gave off awful vibes. Worse, they only made the proper one-bedroom villa available two nights later—but offered no apology at all for the mess or for the fact I paid for those two nights even though I had to stay elsewhere while waiting.
Breakfast has gone downhill too: poor selection, lower quality, and clear cost-cutting. No effort or pride like before.
Checkout was another fiasco: they tried to charge me again for room service I'd already paid in cash. Again, no apology, no simple “oh sorry, our mistake,” just blank stares.
Honestly, it feels like management stopped caring entirely. The only saving grace is the cleaning staff—genuinely friendly, helpful, and the only ones here doing their jobs with any heart.
Overall, this place has turned into a total letdown. Cutting corners, ignoring paying guests, and failing on basics like honesty and communication. I won’t be back and wouldn’t recommend it to anyone looking for the relaxing, high-quality experience it used to offer.
Jan
Jan, viagem de 8 diárias
Avaliação de hóspede verificada da Hoteis.com
