The Allen Hotel

I was put into the penthouse suite with a balcony, and it was FABULOUS. I think I reserved a balcony room anyway, but the penthouse suite was amazing! The hotel staff was also knowledgeable about local restaurant options, and they were very helpful in answering my questions and assisting with my food deliveries. I loved staying here!

The staff was lovely and friendly, they treated me very special for my birthday, when I got in the room I thought it looked clean and lovely then I noticed old blood stains on the sheet, disgusting honestly. There was also banging and yelling in the middle of the night because of a domestic violence case down the hall. After 2 hours I decided to call the front desk to see if the woman was okay because she was yelling that the man she was with hit her. They told me they couldn’t say but the police were up there “settling it”. I don’t even care that i got woken up in the middle of the night; I care about that woman’s safety as well as my own. To be in cleanly environment would be safe against covid

Hotel staff were very friendly. However I booked a room with a private balcony upon checking in I was given a room with a shared balcony. My partner went to the front desk and they told no private balcony rooms were available although hotel was pretty empty. I then went down and asked for a manager and mysteriously they had a room with private balcony. Room was small and dated but comfortable. Could have been a bit more cleaner for me. Very dusty and the comforter on the bed had old blood stains. Also you have to go to the front desk each time you want wash cloths none are provided in the room. They have 1 vending machine that closes when the gym does at 6PM. Front desk will open it but there is nothing in the vending except water. Basically have to go to the front desk for everything which was annoying. But again staff were nice and no one bothered you. The best part was the private balcony.

The beds are hard as a rock The wind comes in through wimdows

Good people

To be honest service wasn’t all that great I was standing in the lobby for 10 minutes while someone was there along with a staff not doing anything really and didn’t receive service, not all amenities in the room worked , the tv service was very disappointing to me , and as well my rooms cleanliness was unacceptable especially during Covid , parts of my hotel room wallpaper was coming off, as well if was difficult to shower I had to buy my own rag because no rags were washed and I was given a towel to wash with and when asked for one I was told to come downstairs for them to tell me they had nun washed but at very east with other hotels I been to I rather not do my business here again

The staff were very accommodating and even bumped us up to an upgraded room for our short staycation! Can’t beat that balcony view! Will definitely be staying here again

The hotel is nice, staff was friendly, room was great. Had to go to the front desk for towels & ice (no washcloths provided & no ice machine) Nice balcony (terrible view)

Great location, friendly people, COVID sensitive. Worst mattress I’ve ever slept on

The hotel is old, small room, need to be refresh!!!