2/10 - Insatisfatório
4 de mai. de 2026
I had an extremely disappointing experience at this hotel and would not stay here again.
Unfortunately, the hotel was conducting mandatory carpet cleaning during my stay, something that was not disclosed anywhere on their website prior to booking. We only found out at check-in—after paying for a non-refundable rate. Had we known, we absolutely would have chosen a different hotel.
The situation worsened on the day of the cleaning. At 8:45 AM, despite having a “Do Not Disturb” sign on my door, a third-party cleaning crew knocked and woke me up. I had just flown in from California, was jet-lagged, and was in town for a funeral—so rest was especially important. The crew insisted I had to vacate the room so they could clean it.
I went to the front desk and spoke with the general manager, politely asking if they could skip my room so I could get some rest. Instead of showing any empathy, she was dismissive and rude, repeatedly stating that we had been informed at check-in and therefore had no choice. When I asked why there was no advance notice online, she claimed that Hilton requires “six months’ notice” before posting anything on their website—which is clearly not accurate, as other Hilton properties post timely notices about maintenance issues.
She also stated that carpet cleaning is an annual requirement by Hilton, which I later confirmed directly with Hilton customer service is not true. They also confirmed that guests have the right to refuse service in their rooms.
I ex
Christine
Christine, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com