We booked a “standard room” at Hotel Höfn through Expedia. Upon arrival — on a completely snowy day — we discovered that our room was not in the main building but across the street, meaning we had to go outside in freezing weather every time we wanted to access the breakfast area or other common spaces. This important detail was not clearly mentioned anywhere in the room description.
The photos on Expedia’s listing also did not match the room we received — especially the bathroom, which was completely different. When we asked the hotel if we could move to a room in the main building, they told us everything was fully booked.
We contacted Expedia expecting some help, but their response was simply that the hotel refused the refund and that there was “nothing more they could do.” It’s very disappointing that Expedia doesn’t take responsibility when listings are misleading.
We have used Expedia many times before, but this experience makes us question how much they actually verify the accuracy of the properties they advertise. Travelers deserve transparency — especially when conditions like this can make a stay so uncomfortable.