Disappointed and Underdelivered – Not Worth the Price
For the price point, Tanoa did not meet the expectations set by its marketing. Upon arrival, there was no assistance with luggage—something you might reasonably expect from a hotel in this category. Check-in was disorganized; I had to ask for my room key, the guys seemed like he wasn’t bothered to explain anything.
The room itself left much to be desired. The bed sheets were stained, and several power outlets didn’t work. Amenities were minimal—limited to body wash, shampoo, and conditioner. Towels were never provided proactively; I had to request them daily. On two occasions, I even had to ask for toilet paper. Noise was also a serious issue—one night I was startled awake by a loud argument from a neighboring room due to the paper-thin walls.
The in-room TV didn’t work, seemingly relying on internet streaming, yet no basic aerial channels were available. This limited even the simplest in-room entertainment.
Breakfast offerings were basic and repetitive—eggs, bacon, tinned spaghetti, fried rice, sausages, bread, and a small fruit selection. I also ordered a coffee from the café that never arrived.
There is no room service available, which means guests have no choice but to queue at the restaurant—even just to order a slice of cake. Staff were visibly overwhelmed, trying to meet demand. Pricing was also excessive: $9 for a can of Coke and $23 for a slice of cheesecake.
While the experience was disappointing, I believ