I called 2 months in advance to book a 1st floor room. As we’re approaching the hotel, I call, get I think her name was Veronica, it would have been the front desk agent who worked 10/10/25 when we checked in around 3:30-4:30. 1st phone conversation, I was on hold for over 8 minutes, hung up. 2nd time, got her again, she transferred me to the Spanish customer service line. I don’t speak Spanish and my inquiry would have been best resolved by the direct hotel.
Upon arrival, she checked our family in. Looked and acted just as miserable as her over the phone service. $4.95 per night for parking, FYI. No rooms on the 1st floor.
The breakfast was horrible. The service was horrible. One of the ladies who served breakfast came over to berate a customer trying to use a waffle maker telling him that he’s breaking the machine! Then, took it from him to do it herself. I was standing right next to him and he wasn’t sure how to use it, but he wasn’t breaking it as she implied.
Also, while my daughter was pouring juice, the server stood there watching her, then tried to tell me what was wrong while I was helping my other kids. The problem is she couldn’t communicate with me because she didn’t speak English, and 2nd, rather than stand there and stare at my daughter, why not help her?
The pool had fire ants around it. I’ll leave it at that.
Asked for extra towels and was told before I could get more I had to return the dirty ones.
Poor job Hilton.