6/10 - Bom
15 de fev. de 2026
Room was much smaller than expected.
Stable bar was very quiet, more like a coffee shop on the Friday night.
We booked the lakeside hut, which I thought was secluded, & we told to turn music down at 11pm on a Friday when using the small radio provided & told by reception it was after midnight. I believe this was the neighbours complaining as it appears perhaps the room has been split in to two properties with 1 extremely thin wall. We could hear them turn their light switch on in the morning. The receptionist was lovely checking in & super helpful, but the receptionist on Saturday was rude & aggressive & basically called me a liar & saying that the phone call I had with her 10 minutes before ‘those words never came out of my mouth’ which they did. I was very upset & also extremely shocked as we are used to staying in 5 star hotels all over the world & I’ve never been spoken to like this before by a receptionist, total disrespect & awful customer service. The service in the restaurants was very slow & most of the staff seemed like they didn’t care. It’s an absolutely beautiful place but the staff need customer service training. This is really not how I expect to be treated when staying at, what we expected to be a high end retreat. It was our 1 year wedding anniversary & we felt really disappointed. We’d love to comeback but the way I was the felt like I was a school child being spoken down to. Really disappointing. The beautiful scenery was amazing however.
Nicola
Nicola, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
