2/10 - Insatisfatório
1 de jan. de 2026
When I checked in the guy "helping" me wasn't welcoming and the exchange was awkward. He had me swipe my card. Which was already in his system. The room was decent. I've always stayed at this hotel on this holiday. The entire evening there was another guest who stayed directly above my room stomping and falling on the floor for hours. I couldn't rest. I heard thumping most of the night. In the morning the cleaning lady knocked so hard on the door next to me I jumped up out of my sleep to answer the door. She apologized and said she wasn't knocking on my door. I chose to check out hours early. Since I was woken up. I go to check out the woman states lets see what you owe. Which I had already paid in advance. I get home and notice an extra charge on my card. I've never been charged that before. There's a deposit and parking fee which was already taken out. So the additional charge was an error. I called the hotel the woman states the charge came from the third party I used to book the hotel. I contacted hotels.com they verified it wasnt a charge on their end. I called DoubleTree back and let them know. The charge on my credit card states DoubleTree. After speaking to a manager he was able to locate the extra charge. He stated the charge was reversed. But its still not eflecting it was reversed on my bank account. The hotel did apologize for the extra charge. I will no longer stay there. Very disappointed! I expected better for the price of the room. A horrible hotel experience!
Latoya
Latoya, viagem de 1 diária
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