2/10 - Insatisfatório
27 de jul. de 2025
Disappointed to the max!
What we thought would be a great family fun day took a sour turn when we got this hotel! We arrived early at 1pm hopefully we could check in early since I had received an email stating it was an option. When we arrived at the reception we were told check in was 4pm hotels.com has it as 3pm check in time. We decided to go to the boardwalk to enjoy so sun and food! We came back at 4:45 and the girl at reception informed me that they had no room available for us that we had to wait, she started to argue making comments to my family stating No one told you to go to the beach like it was our fault they didn’t have a room for us, she also continued comparing our reservations to a burger order, she was just completely rude! Making a very hostile environment! When we got our room almost 5:30!!! It had a used toilet paper roll, we had no soap or any bathroom supplies. The balcony door lock was not working making it unsafe for my son! It had a stick to lock it! The pictures on the website do not match at all, when you arrive in person it looks like a hunted place. I would not recommend anyone staying here!
Jacqueline
Jacqueline, viagem em família de 1 diária
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