I waited 4 hours past check in time for my room - literally sitting on the floor of the lobby. In that 4 hours, I wasn't offered even a bottled water, much less anything else. I wasn't given any updates unless I asked every couple of hours. After 4 hours, I was placed in a room. Suddenly once I started crying in front of guests at the front desk - hundreds of whom were getting their rooms ahead of me without issues, a room magically appeared. It wasn't my intended room, and was 9 floors lower than the corner view room I was supposed to have. This room looked like no one had stayed in it for a very long time. It was missing several amenities such as a desk chair (I planned to work during my stay) and the towels (see picture of the bathmat I had hanging on the shower door) were so bad that people didn't believe me so I had to take pictures of them. There was not even a single drop of body wash/shampoo/conditioner in the shower containers. I had to run to Walgreens to buy all of that because I wasn't about to ask for anything else from these people. I was also told that I would get half off of my bill by the front desk, and after looking at my credit card statement, that was a pretty bold lie they told. You couldn't pay me to stay here again and I will be making it my mission to make sure that everyone knows about this experience.