This place is not accessible whatsoever. There were three large flights of stairs that we had to drag our bags up in order to get to our room. On top of that, the staff were not friendly or very helpful. When we checked in, they literally took five minutes sitting on their phones before they greeted us. Then, when we realized that the property had so many stairs (a bigger issue for us than most people, as my mom has severe mobility issues), they offered no further assistance. Of course, it’s not like they could magically remove the stair when we arrived, but they could have at least offered to help us with our bags or have offered a refund should we need to switch hotels. But they couldn’t care less. I won’t be recommending this place to any friends interested in visiting Florence. As for hotel cleanliness, we did not see any signs of housekeeping while we stayed there and we were provided with only one roll of toilet paper. Additionally, the mini fridge was not functioning properly.