Let me just start out by saying I’m ONLY writing this review because by the end, we were all pretty fed up. For almost $700, I expected so much more than a mediocre hotel stay with broken ice machines and less than subpar WiFi.
Problems with our room: Incredibly foul bleach water smell, potent for the first two days of our stay. Shower temperature was inconsistent. Luke warm some days, cold others. A lamp we had didn’t work the entire stay, I ended up having to call when our main hotel light stopped working. They called a guy to come fix it. Loose fixtures to hang towels.Conditioner and shower gel were empty when we attempted to use them.
Problems with the hotel: it’s a money grab. Breakfast is NOT included. It’s $17 per adult if you want breakfast. The only thing that’s “free” is cold coffee. The heated pool is not heated- in fact it was freezing. After someone came to “turn on the heat after 20 minutes, we gave up after waiting for 45 minutes and it was still freezing so we didn’t use the pool for our entire stay. We couldn’t go outside and use the outside tables and chairs because of “ground bees”, there were signs everywhere and my daughter (who’s allergic) was terrified to go outside every day. They charge $200 for incidentals (though I received it back pretty quickly after we checked out), but they don’t tell you that it’s a $200 charge when you check in. The “free” WiFi was for their “standard” WiFi which is awful and inconsistent. I will not stay here again. Ever