We stayed one night in Quebec and chose this hotel primarily for the price. I wasn’t expecting luxury, but the pictures made it look much nicer than it was. The hotel was very dated and had a strange smell throughout, and the images of the pool area, rooms, and general space were deceiving.
The check-in time was inconvenient at 5:00 PM, which I overlooked. Even when I called ahead to request an early check-in, the staff, although nice, were not very accommodating and didn’t even consider it, which was surprising given the hotel wasn’t busy when we arrived.
Inside, getting to our room was awkward: we had to walk down a hall, go downstairs, and then take an elevator. The room itself was disappointing—the furniture was outdated, the carpets were dirty, and there was a weird cabinet by one of the beds. There was also no plug for the lamp beside the bedside table, which was inconvenient.
The pool area’s hours were also not clearly communicated—we expected it to be open until at least 9 or 10 PM, but it closed at 8 PM, which didn’t make sense for a summer evening.
To top it off, the bottom door to the hotel didn’t lock, which was a huge security concern. My boyfriend tested it even at night, and it never locked. Overall, it was a very disappointing stay. I would have left immediately if we weren’t so tired from traveling. If safety and comfort matter to you, this is definitely not the place to be.