2/10 - Insatisfatório
5 de ago. de 2025
rethink before you book it
Upon arrival at YOTEL, my friend and I were disrespected and mistreated by the front desk staff, particularly a female employee. Despite checking our Brazilian passports, she ironically stated (more than once) that she "could not speak Spanish," in a mocking tone that added to the clear sense of hostility. Her treatment was not only unprofessional but also carried strong undertones of discriminatory behavior.
We had booked a room with a queen bed and an additional bunk bed, as clearly shown in the photos and description on your website. However, we were assigned a room with only one bed. When we raised the issue, she dismissed our concerns and claimed that the room type we had reserved was only available for an additional $50. Incredibly, she referred to this as an “upgrade" (to the very room we had already paid for). We refused to pay extra for something that was contractually ours.
Throughout the conversation, she repeated a rehearsed narrative blaming Expedia as a “third party” and denied any responsibility. She made no effort to contact anyone or offer a solution. Her prepared justification, repeated word-for-word, strongly suggests that this was not the first time guests faced the same issue. It seems like a systematic practice that violates basic principles of consumer protection and good faith.
Eventually, a security staff member (allegedly security) approached us in an intimidating manner, pressuring us to either accept the situation or leave. Never staying again.
Gabriel
Gabriel, viagem com amigos de 1 diária
Avaliação de hóspede verificada da Hoteis.com
