2/10 - Insatisfatório
7 de mai. de 2025
Front Desk agent lied and was very nasty
We never even got to stay!! The front desk agent was very rude and nasty from the very beginning. When we went to give him our legal documents that were given to us by the DMV to use for our enhanced DL until our permanent one comes in the mail he would not accept it. We told him it’s a legal document and we are able to use it for everything else he said well not here. I asked to speak to a manager and he said no. He would call them. He took his cell phone and went back to another area and shut the door. Came out after about 2 min and said the manager said no and it was a company wide policy. Which was a lie!! After going back and forth with him we asked him to refund the money we paid and he said not now I will get to it later. Still has not been refunded. We left and called the company to see if he was telling the truth and he wasn’t! He lied!! We then called another hotel right around the corner, owned by the same company and they said yes they take that as a form of ID and that he was not telling the truth. So we stayed at that hotel instead. Will never be back to that Holiday INN and I will be taking this further up the chain and will let others know. No need to be so rude, condescending and nasty and definitely no need to lie!!!
Tammy
Tammy, viagem em família de 1 diária
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