Extremely disappointing experience.
We arrived at approximately 9:30 PM and later discovered that check-in was only available between 4:00 PM and 8:00 PM. While I accept that we should have noticed this policy, the way the host handled the situation was completely unacceptable.Upon arrival, we made every effort to contact the host and even asked people nearby to help us get in touch. When we finally reached the host, they refused to come and assist with check-in. I even offered to drive and pick them up myself so they could help us access the property, but they declined.The host claimed they had sent me a message regarding the check-in policy, but I never received any such message. When I requested a refund due to being unable to access the accommodation, that was also refused.What shocked me most was that when I explained that I was travelling with elderly family members and young children and asked whether they were seriously suggesting that we sleep on the street, the host's response was simply, "Yes."I understand that accommodation providers have rules and policies, and I accept responsibility for missing the check-in window. However, a good host should show at least some willingness to help, provide alternatives, or demonstrate basic empathy. Instead, we were met with a complete lack of assistance, flexibility, and customer care.Based on this experience, I would not stay here again and cannot recommend this property to others.