6/10 - Bom
31 de out. de 2025
This is my first time staying at any of the Hilton group hotels. The lobby looks just like the pictures and looks good. Sadly everything else went down hill from here. we went into our first room and it stank of cigarette smoke.I explained to the desk staff that the room stank of smoke and they gave us another room. The 2nd room smelled fresh, but there were huge stains on the carpet i would never have taken my shoes off.
I went to reception and asked for the manager, the young lad at the desk informed me he was the assistant manager and he accompanied me to the rooms. He apologised and we were moved into a third room.
He later came back with a token towards a meal at the hotel. The restaurant food was good, but the seating areas were thread bare with big tears. Staff in the hotel are 100% genuine and helpful.
Question would i stay here or in any other Hilton group hotels "NO", if this is anything to go by on the standard of hotels i will avoid them totally even if they were half the price (not even cheap) Very disapointing stay
David
David, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
